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iService for Contact Centers Overview

This datasheet provides a high level overview of the key benefits of the iService email response management and workflow application.

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iService Chat

This datasheet provides a high level overview of the iService Chat component for contact centers.

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iService for eCommerce Businesses

This datasheet provides a high level overview of the iService features relevant to eCommerce Businesses.

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iService for Value-Added Resellers

This datasheet provides a high level overview of the iService benefits relevant to software resellers.

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iService for Service Providers

This datasheet provides a high level overview of the Service Provider Edition of iService.

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iService Batch Utility Integration

This datasheet describes how the iService Batch Utility supports integration with any ERP or other operational system.

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iService Technical Overview

This datasheet provides a high level technical overview of iService.

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iCentives Email Marketing

This datasheet describes iCentives outbound email marketing and notifications for enterprises.

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Publications

State of Internet Customer Service Report (2000)

Our research from 2000 is still relevant today. We looked at how companies across major industries provide online customer support. We're in the middle of updating this research. If you're interested in getting an update, email sales@1to1service.com.

Download the State of Internet Customer Service Report

Cosmocom and Zurich Insurance Case Study

This publication describes how One-to-One Service.com partnered with Cosmocom to implement a fully IP based contact center solution. iService provided the CRM and email response management functionality within this solution for Zurich American Insurance.

Download the CosmoCom Case Study

Selecting eService Technology Article

In this article by Scott Whitsitt, One-to-One Service.com CEO, the process for selecting your eService technology is described. It covers the importance of considering the people and processes involved, rather than simply focusing on the tool itself.

View the "Selecting eService Technology" Article