If you provide support to your customers across a variety of channels, such as telephone, email, and live chat, then iService Chat is the perfect solution. There are plenty of inexpensive chat solutions that will allow you get a button on your website and begin chatting with customers. But, you will quickly discover that having separate tools for email response, customer history, outbound email, chat, etc. does not scale very well. With iService, you can incorporate all aspect of your customer support and marketing needs into a single implementation.
iService Chat was built by One-to-One Service.com as an integral component of the overall iService solution. It leverages the same skill-based routing, interaction history, and access rights management as all other iService components. This greatly simplifies deployment because there is no additional setup required other than deploying a customer chat form.