Message Queue Features Update

Posted on 6/18/2012 by Scott Whitsitt in Best Practices Message Queue Send and Leave Open Roadmap

Release 5.12 includes some new enhancements to the message queue page, including a Send and Leave Open option. I thought this would be a good opportunity to review some of the different scenarios your agents' might encounter when responding to customer email, and how they can be handled within iService. But first, a quick overview of the new Message Queue features in release 5.12.

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iService Feedback Makes It Easy to Listen To Your Customers

Posted on 5/11/2012 by Landlord Administrator in forms Best Practices feedback

It's important to listen to your customers, and now iService feedback makes it easy to capture their input on your support process. This new enhancement leverages the power of iService forms, interaction properties, and stock responses with variables to create a simple but effective feedback process. This article provides an overview of the feedback process, and explains how to configure it within your iService tenant. It assumes you have basic understanding of iService features and functionality.

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iService Gets Social with Mann's Bait

Posted on 2/14/2012 by Landlord Administrator in Integration social media facebook faqs

Mann's Bait Company had a loyal customer base and a product well-suited for building a social media following. They launched their Facebook fan page with very little promotion and quickly developed a small but loyal following of a few hundred fans.

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iService batch Utility Simplifies Integration

Posted on 11/7/2011 by Landlord Administrator in iService Batch Utility Integration ERP System Import Best Practices

Most organizations have a wealth of information in various databases, such as billing or fulfillment systems. But those systems usually lack the ability to leverage that information for customer interaction purposes ... like executing targeted email marketing campaigns or sending past due collection notices via email. The iService batch utility makes it easy to integrate iService with your other operational support systems and leverage all of that information using the power and flexibility of the iService email management platform.

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iService Forms Drives Product Direction

Posted on 9/9/2011 by Landlord Administrator in forms iservice scripting language customization

The iService forms interface is a relatively new component of iService that was introduced last year. We still struggle with calling this component “Forms”, because it is much more powerful than a traditional web form. In fact, it represents a significant part of the future product road map for iService.

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