FULL RELEASE
New iService Forms Interface Streamlines Integration
February 17, 2011 – FOR IMMEDIATE RELEASE
Champaign, IL –One-to-One Service.com announced today the release of a new iService Forms interface that allows users to very quickly build customized web forms that interact directly with the iService system. These forms can be as simple as a question submission page, or as complex as a complete workflow process, and may contain any HTML desired so you can fully customize the look. You can also post to the iService form from your own website or automated process for streamlined integration.
"Many of our customers have taken advantage of the iService Service-Oriented-Architecure, and written their own integrations that use iService web services directly," said Scott Whitsitt, founder and CEO of One-to-One Service.com. "The new forms interface includes a wizard that makes this level of integration simple enough for companies with no technical resources or development experience."
Functions within iService Forms include the ability to:
* Login to an iService site as a customer or agent
* Lookup a contact and create a new contact if it does not exist
* Submit a ticket Submit an “ask a question” interaction
* Send an agent email
* Create a public or private note
* Add a contact to a mass mailing list or mass mailing campaignAn iService Forms user guide can be found on the company's support website.
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
# # #
iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121