FULL RELEASE
Champaign, IL –
iService Adds New Powerful Filter Actions
July 12, 2009 – FOR IMMEDIATE RELEASEOne-to-One Service.com announced today enhancements to their iService platform that extend the solution into the workflow management space. These enhancements build upon an already robust message filtering capability by exposing every contact property to filter actions, and enabling the filter to take sophisticated actions such as setting database values. Just a few of the possible business cases for these new capabilities are:
* When a message is received from a contact that has been marked by as agent as a spammer, iService can change the topic of the message to SPAM and automatically resolve the interaction.
* For companies that required paid support contracts for service, iService can check the status of the senders contract and either pass the message to support or mark the interaction for billing follow up and send a customized auto response indicating payment is required.
* iService can capture any part of an email and save it as a value in its database, which can then be used to construct a customized URL in the auto response.
"These new capabilities enable an extensive set of new business processes that were previously only available in systems costing over 100k ," said Scott Whitsitt, President and CEO of One-to-One Service.com.
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121