FULL RELEASE
Champaign, IL –
iService Extends Email Response Throughout the Enterprise
March 14, 2009 – FOR IMMEDIATE RELEASEOne-to-One Service.com® announced today enhancements to iService that simplify extending email response throughout the enterprise. iService now allows organizations to incorporate assistance in the customer interaction process regardless of the location, level of training, or number of iService licensed agents. Full-time agents may continue to respond via the intuitive web interface, while external contributors may respond via email or a new web portal that supports Windows Mobile and Blackberry devices.
"To provide world-class service, its often necessary to incorporate experts outside of the contact or support center." said Scott Whitsitt, President and CEO of One-to-One Service.com. "iService now provides the most flexible means of incorporating outsiders in the response process, and does so in a way that typically requires no training or additional licenses."
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121