FULL RELEASE
iService Release 4.7 provides fully customizable contact summary view
September 14, 2008 – FOR IMMEDIATE RELEASE
Champaign, IL –
One-to-One Service.com® announced today the release of iService® 4.7, their award-winning email and customer relationship management system. This version of iService provides a fully customizable contact summary that gives tenants the ability to easily customize the way they view contact information.
Administrators can now customize this summary page using a simple interface that allows them to choose the values to display and the location on the page for each value. Using the customizable style sheets that iService supports for its MicroSites, an unlimited number of views of this data can be defined. Information, such as the current status of the contact and any outstanding requests for service, can be easily incorporated into the view.
"iService has always been an ideal companion product for contact center staff, support departments, and sales people that have a lot of interaction with customers and prospects," said Scott Whitsitt, President and CEO of One-to-One Service.com. "The new contact summary is the perfect solution for people that need a quick overview of incoming or outgoing calls. When integrated with today's soft phones, the contact summary is an incredibly effective tool."
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121