FULL RELEASE
New iService release provides enhanced security for enterprise installations
August 9, 2008 – FOR IMMEDIATE RELEASE
Champaign, IL –
One-to-One Service.com® announced today the release of version 4.6 of iService®, their award-winning email and customer relationship management system. This version of iService includes enhancements specifically designed for enterprise implementations that span multiple business units requiring extended security.
Each business segment can now have it's own administrator and limit access to other segment administrators as necessary. In addition, a new security attribute was added that allows the ability to update custom properties on interactions to be restricted at the agent level. A detailed audit trail is now retained for all changes to contact and interaction properties, an essential ingredient to today's IT compliance requirements.
"iService is ideally suited for organizations that want to implement an enterprise wide email response management and workflow solution," said Scott Whitsitt, President and CEO of One-to-One Service.com. "These enhancements make it easy for each group within the organization to not only configure the system for their unique needs, but to control access to all of their information."
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121