FULL RELEASE
Champaign, IL –
One-to-One Service.com simplifies email response for agents on
the go
June 29, 2008 – FOR IMMEDIATE RELEASEOne of the drawbacks of many CRM and web-based support tools today is the need for internet access and a full sized browser. In addition, the learning curve for many of these applications can be steeper than many users are willing to accept. A good example of this is the sales person or other employee that's constantly on the go.
One-to-One Service.com® announced today the release of version 4.5 of iService®, their award-winning email and customer relationship management system, with a solution to this common problem. This version of iService allows users to handle these customer or prospect requests using any email client, including a Blackberry or PocketPC.
Users can now receive a special notification for these incoming messages that allows them to simply type a response and let it go. The response is received by iService, matched to the original customer inquiry, and then routed on as the answer. The interaction is fully integrated into the contact history for the customer and the original email address (e.g., sales@domain.com) is retained.
"Our customers have told us that they need a quick way to get responses out when on the go. We're excited about these new feature that empower users to do business in a way that fits their hectic schedule and internet access options," said Scott Whitsitt, President and CEO of One-to-One Service.com. "Email is a powerful tool, and it's interesting how the best interface can often be whatever the user is most familiar with."
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121