FULL RELEASE
One-to-One Service.com Releases iService 3.8
May 31, 2006 – FOR IMMEDIATE RELEASE
Champaign, IL – One-to-One Service.com® announced today the commercial release of version 3.8 of iService®, their award-winning email and customer relationship management system. iService allows customers to easily find answers to their questions, routes and automatically responds to customer email, and provides a complete view of customer interactions through a simple to use web-based interface.
Version 3.8 begins the migration away from active server page technology to the .NET platform. The iService Reports module has been ported to .NET and includes new reports and enhancements to existing reports. Other highlights of this release include:
- Improvements to the subscription management process within the iService Knowledgebase;
- Service level information for all agents based upon their skills and pending messages within various message queues; and
- and many other enhancements.
"Release 3.8 lays the foundation for a release later this year with significant feature enhancement," said Scott Whitsitt, President and CEO of One-to-One Service.com. "We are continuing to enhance the service level aspects of iService and update its technical architecture. We expect the next release of iService will be completely ported to the .NET framework."
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121