FULL RELEASE
One-to-One Service.com Releases iService Alerts
March 14, 2005 – FOR IMMEDIATE RELEASE
Champaign, IL – One-to-One Service.com® announced today the commercial release of iService® Alerts, a monitoring system that helps iService users manage service levels. iService allows customers to easily find answers to their questions, routes and automatically responds to customer email, and provides a complete view of customer interactions through a simple to use web-based interface. iService Alerts continuously tracks the status of the iService system and generates alerts whenever important service level conditions exist.
Highlights of iService Alerts include:
- Ability to generate separate alerts based upon any message status;
- Notifications may be sent to any email address, regardless of whether the person is an iService licensed agent;
- Alerts may be sent at any desired frequency, ranging from every 15 minutes to once a month.
"Monitoring service levels in real-time helps keep customers happy," said Scott Whitsitt, President and CEO of One-to-One Service.com. "iService alerts ensures that the right people are notified when messages are not being answered timely, and does not require any additional licensing."
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
# # #
iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121