FULL RELEASE
One-to-One Service.com Releases iService 3.5
December 28, 2005 – FOR IMMEDIATE RELEASE
Champaign, IL – One-to-One Service.com® announced today the commercial release of version 3.5 of iService®, their award-winning email and customer relationship management system. iService allows customers to easily find answers to their questions, routes and automatically responds to customer email, and provides a complete view of customer interactions through a simple to use web-based interface.
In addition to a number of message handling improvements, Version 3.5 provides an industry first ... the ability to incorporate external experts that are not licensed agents into the question answering process. Highlights of this release include:
- Ability for agents to request assistance directly from any person, regardless of whether they are defined agents in the system;
- Simple one-click interface for external agents to answer question with absolutely no training or advanced notice;
- Detailed tracking of messages forwarded outside of the iService system, including incorporating external expert responses into call history;
- Ability for agents to attach files to their answers and to retrieve these files from call history if necessary;
- and many other enhancements.
"The ability for agents to forward messages to any external email address and continue to track the message is an industry first," said Scott Whitsitt, President and CEO of One-to-One Service.com. "This is the most elegant way to incorporate experts into the help desk process because it does not require any additional licenses, training, or workarounds."
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121