FULL RELEASE
One-to-One Service.com Releases iService 3.4
July 28, 2005 – FOR IMMEDIATE RELEASE
Champaign, IL – One-to-One Service.com® announced today the commercial release of version 3.4 of iService®, their award-winning email and customer relationship management system. iService allows customers to easily find answers to their questions, routes and automatically responds to customer email, and provides a complete view of customer interactions through a simple to use web-based interface.
Version 3.4 provides a secure messaging system with all the features and functionality of a sophisticated email management platform. Highlights of this release include:
- Customers can submit questions on an SSL encrypted web page directly into the iService database;
- Agents utilize all of the iService message handling tools in a secure and encrypted manner, and their answers are saved securely in the iService database;
- Rather than sending answers to customers in clear text, customers receive a message indicating the answer to their question can be viewed in the secure message area;
- and many other enhancements.
"For many financial services organizations, secure messaging is a key requirement for interacting with customers," said Scott Whitsitt, President and CEO of One-to-One Service.com. "Rather than utilize a separate system for secure messaging, our clients can now use a single email management platform for all online customer interactions."
To learn more about the Secure Messaging features of iService, view the iService Financial Services Edition document below.
iService Financial Services Brochure
(This brochure requires the free Acrobat Reader. If you need to install the Acrobat Reader, you can get a free copy by clicking the image below.)
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121