FULL RELEASE
One-to-One Service.com Releases iService 3.3
May 1, 2005 – FOR IMMEDIATE RELEASE
Champaign, IL – One-to-One Service.com® announced today the commercial release of version 3.3 of iService®, their award-winning email management and customer relationship management system. iService allows customers to easily find answers to their questions, routes and automatically responds to customer email, and provides a complete view of customer interactions through a simple to use web-based interface.
Version 3.3 significantly extends the functionality of iService with exciting features including:
- Enhancements to the email autoresponse process.
- Improved ticket management.
- Additional agent notification functionality that alerts agents to new messages.
- Improvements to file attachments.
- and many other enhancements.
"We're very excited about this release of iService," said Scott Whitsitt, President and CEO of One-to-One Service.com. "Our email management and customer self-help product continues to be one of the easiest to use yet most functional solutions available today."
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121