FULL RELEASE 

Hancock Bank Select iService^® for Email Management

December 15, 2004 – FOR IMMEDIATE RELEASE

Champaign, IL – One-to-One Service.com^® announced today that Hancock Bank has selected iService^® to replace its existing email management solution. Hancock Bank (www.hancockbank.com), a leading financial services company, selected iService as its email management and self-help platform. After a thorough evaluation of the industry's leading email management products, Hancock Bank chose iService for its easy to use yet robust feature set. 

"We're very excited about adding Hancock Bank to our growing list of iService users," said Scott Whitsitt, President and CEO of One-to-One Service.com. "iService is an ideal solution for customer focused financial services organizations such as Hancock Bank. Our intuitive user interface reduces training time, while the robust functionality enhances agent productivity and customer satisfaction."

About Hancock Holding Company
Hancock Holding Company is a bank holding company headquartered in Gulfport, Mississippi with assets totaling $4.4 billion. Founded in 1899, Hancock Bank stands among the top 100 strongest, safest financial institutions in America according to Veribanc, Inc. Bauer Financial Reports, Inc., also awarded Hancock Bank five-stars (the highest rating possible) for 37 consecutive quarters. The Company operates 103 full-service offices and over 140 automated teller machines throughtout South Mississippi, Louisiana, and Florida as well as subsidiaries Hancock Investment Services, Inc., Hancock Insurance Agency, Hancock Mortgage Corporation, and Harrison Finance Company. Hancock Bank is community oriented, focusing primarily on offering commercial, consumer and mortgage loans, deposit and trust services to individuals and small to middle market businesses in their respective market areas. The Company’s operating strategy is to provide its customers with the financial sophistication and breadth of products of a regional bank, while successfully retaining the local appeal and level of service of a community bank.

About One-to-One Service.com

One-to-One Service.com is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site. 

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.

For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121

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