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FULL RELEASE 

Norcross Safety Products Select One-to-One Service.com for Sarbanes-Oxley Support

November 15, 2004 – FOR IMMEDIATE RELEASE

Champaign, IL –  Norcross Safety Products (NSP) has selected One-to-One Service.com® to provide various professional services to help with the requirements of Section 404 of the SOX Act. "We're happy to be working with Norcross as they prepare for the requirements of Sarbanes-Oxley Section 404," said Scott Whitsitt, President and CEO of One-to-One Service.com. "As an independent software vendor and application service provider, we've developed and implemented best practices in IT management for many years. Our experience with help desk and knowledge management solutions will provide value as they evaluate their procedures for documenting events within the various IT general controls areas." One-to-One Service.com's web-based help desk solution, iService®, will be deployed at various NSP locations to help streamline the IT documentation requirements of Sarbanes-Oxley.

About Norcross Safety Products
Norcross Safety Products L.L.C. is a leading designer, manufacturer and marketer of branded products in the personal protection equipment industry. The Company manufactures and markets a full line of personal protection equipment for workers in the general industrial, fire service and utility/high voltage industries. The Company sells products under trusted, long-standing and well-recognized brand names, including North, Morning Pride, Ranger, Servus, Pro-Warrington and Salisbury. The Company's broad product offerings includes, among other things, respiratory protection, protective footwear, hand protection, bunker gear and linemen equipment.


About One-to-One Service.com

One-to-One Service.com is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site. 

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.

For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121