FULL RELEASE 

One-to-One Service.com® Deploys Integrated 
Service and Marketing Solution For Ramshaw Real Estate

December 2, 2003 – FOR IMMEDIATE RELEASE
Champaign, IL – Ramshaw Real Estate (Ramshaw) is one of Champaign-Urbana’s leading commercial brokerage, development and management firms. As a customer-focused organization, they understand that business development requires a solid service strategy as well as investments in marketing. When they embarked upon a recent marketing strategy to promote commercial office properties they turned to One-to-One Service.com for assistance.

“We’ve made significant investments in our Internet strategy the past several years, beginning with our website (www.ramshaw.com),” said Alex Ruggieri, one of four partners at Ramshaw. “We’ve received many compliments on the effectiveness of our website and felt it was time to take things up a notch. One-to-One Service.com was the logical choice for us because their solutions allow us to proactively communicate with our market and improve the service we provide through an extensive web-based knowledge base (http://Ramshaw.iServiceAssistant.com) .”

One-to-One Service.com worked with Ramshaw to create and implement an email marketing and service solution that puts the customer at the center of the process. The solution utilizes One-to-One Service.com’s iCentivesÒ permission marketing solution and its iServiceÒ email management system. Ramshaw is now able to generate highly customized messages for each customer based upon the customer’s interests. Messages can be sent in both HTML and plain-text format and are intelligently delivered based upon the recipient’s ability to view a media rich message.

“With the increase in SPAM, we wanted to make sure that the information we send is very relevant and our customers can dictate what and how much they receive from us,” said Alex. “The iCentives solution puts our customer at the center of our service and marketing strategy.”

About Ramshaw Real Estate
Ramshaw Real Estate has become one of the communities' leading commercial brokerage, development and management firms. The brokerage division maintains a large market share of commercial sales and leases, and is considered a significant force in the local commercial real estate field, generating more than $20,000,000 annually in sales and leases. The company was organized as an Illinois corporation in October 1988. Its offices are located in the Illini Plaza, 1817 S. Neil Street, Suite 101, Champaign, IL 61820.


About One-to-One Service.com

One-to-One Service.com is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site. 

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.

For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121

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