FULL RELEASE
One-to-One Service.com® Releases Version 2.7 of iService®
November 5, 2003 – FOR IMMEDIATE RELEASE
Champaign, IL – One-to-One Service.com announced today the commercial release of version 2.7 of iService, their award-winning email management and customer relationship management system. iService allows customers to easily find answers to their questions, routes and automatically responds to customer email, and provides a complete view of customer interactions through a simple to use web-based interface.
This version incorporates many new and exciting features including:
- Mass Update - the ability to respond to multiple customer inquires at once using a single response.
- Notify - immediate notification of selected users when a new message is received from a customer or prospect.
- DoubleClick Integration - Integration with the DoubleClick UnityMail permission marketing system for targeted email marketing.
- iService Reports - a web-based reporting system that provides metrics and insight into customer interactions.
- iService Answers - an add-on product for iService Assistant that allows companies to easily modify the look and feel of the knowledge base.
- and many other enhancements.
"We're very excited about this release of iService, especially the new iService Reports and Answers modules," said Scott Whitsitt, President and CEO of One-to-One Service.com. "We feel this could create a great revenue source for web developers that are currently in a very competitive market."
The Answers module provides a unique opportunity for systems integrators to provide a highly effective self-help system for their clients. The open source templating system used by Answers allows integrators to perform installation and customization services with their own professional services staff.
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121