FULL RELEASE 

One-to-One Service.com® Launches iService® For USA.net

October 30, 2003 – FOR IMMEDIATE RELEASE

Champaign, IL – One-to-One Service.com announced today that USA.net has successfully deployed iService, the award-winning email management and CRM system. iService ws developed by One-to-One Service.com to help customers easily find answers to their questions, route and automatically respond to customer email, and provide a complete view of customer interactions through a simple to use web-based interface.

"We are very excited to have a global messaging company like USA.net deploy iService. It demonstrates the ability to iService to support the needs of sophisticated organizations, and highlights USA.net's commitment to customer service," said Scott Whitsitt, President and CEO of One-to-One Service.com.

About USA.NET
USA.NET, Inc., the Global eMessaging Service Provider and Microsoft Gold Certified Partner for Hosting and Application Services, offers customers a complete suite of reliable, highly available, secure and scalable outsourced messaging solutions that are backed by a commitment to operational excellence. Designed to meet the needs of all audiences, USA.NET's total value-added email hosting services eliminate the hassles of installing, upgrading and supporting an in-house email system. Its hosted enterprise solutions include its hosted Microsoft Exchange 2000 solution, Web Messaging solutions and additional enhanced eMessaging services. USA.NET operates one of the largest hosted infrastructures in the world, exclusively dedicated to providing world-class enterprise messaging solutions with industry-leading availability levels. The company provides a total end-to-end solution to its customers, from assessment and migration services to hosting, enhanced services and complete customer service. USA.NET is the trusted partner for more than 5,000 business customers worldwide including United Airlines, Palm, American Express, Galileo International and Saturn. For more information on USA.NET, visit www.usa.net.

About One-to-One Service.com

One-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site. 

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.

For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121

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