FULL RELEASE
One-to-One Service.com® Integrates iService® With DoubleClick UnityMail
October 5, 2003 – FOR IMMEDIATE RELEASE
Champaign, IL – One-to-One Service.com announced today the integration of iService, their award-winning email management and customer relationship management system, with the DoubleClick UnityMail system. iService allows customers to easily find answers to their questions, routes and automatically responds to customer email, and provides a complete view of customer interactions through a simple to use web-based interface. UnityMail is the leading permission marketing system for managing sophisticated email marketing campaigns.
This integration allows users of iService to have new customer contacts automatically update the UnityMail database. Most organizations lose the opportunity to leverage customer interactions for marketing purposes because their support and marketing systems are not integrated. This enhancement is an important element to staying in touch with prospects and customers in a professional and targeted way.
"We've been using the UnityMail permission marketing application as part of our ASP business for several years," said Scott Whitsitt, President and CEO of One-to-One Service.com. "This integration will allow us to help our clients leverage every interaction with their customer and prospect, regardless of where the first contact originates."
The enhancement is scheduled to become a core part of iService with the upcoming 2.7 release and will be available at no additional cost.
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121