FULL RELEASE
One-to-One Service.com releases special version of iService Assistant for Mustang Message Center users
February 8, 2002 – Champaign, IL. One-to-One Service.com announced today a version of their iService Assistant eCRM solution specifically designed for companies using the Mustang Message Center email management system (MMC). The company formerly operated a service bureau for MMC users and provided a computer-based training program for the MMC Agent. They have released a version of their iService Assistant eCRM solution that operates similarly to the MMC application, but with enhanced functionality.
“We operated MMC for many clients and used it ourselves for several years,” said Scott Whitsitt, Founder and CEO of One-to-One Service.com. “We were sad to see Mustang.com acquired and the MMC product disappear from the marketplace. After using and evaluating several other eCRM applications, we built iService Assistant using a best practices approach that includes many of the original MMC concepts. In addition to the fully integrated version available with iService Contact, we have now released an email only version that is ideal for MMC users.”
iService Assistant routes and automatically responds to email and provides an ACD like process for delivering messages to agents. One-to-One Service.com also provides a fully featured contact center solution, iService Contact, that enables customer service agents to handle any type of call (telephone, VoIP, text chat, email, and fax) from any location. iService Contact includes advanced call center functionality such as integrated voice response, automatic call distribution, web collaboration, and extensive supervisory features. iService Assistant is fully integrated with iService Contact providing a seamless migration for organizations seeking a complete contact center solution.
“It is exciting to see a product like iService Assistant enter the eCRM space that is based upon the same principles as MMC,” said Steve Carpenter, of Carpenter Consulting and former account executive at Mustang.com. “We built MMC to be easy to use and deploy, and the marketplace really appreciated our approach. I see the same fundamental concepts in the iService Assistant.”
Carpenter Consulting has agreed to work with One-to-One Service.com to provide systems integration and customization services to MMC users that upgrade to the iService platform.
iService Assistant functions similarly to MMC but provides the following advantages:
- a web knowledge base that grows smarter with use where customers can easily find answers to their questions without the need for human assistance;
- the ability to subscribe to articles in the knowledge base and received automatic notification when the information is updated
- a support page for customers where they can manage their subscriptions, update their profile, and monitor the progress on their questions
- a customer information database that tracks interactions and allows agents to store call notes
- seamless upgrade to a complete contact center that includes delivery of all communication types, including telephone and Internet text chat.
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
# # #
iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121