ONE-TO-ONE SERVICE.COM FORMS RESELLER RELATIONSHIP WITH THE INTERCON GROUP, INC.Champaign, IL --- One-to-One Service.com today announced the finalization of their relationship with The Intercon Group (ICG) in which ICG will resell One-to-One Service.com products and services. ICG provides consulting resources and strategic staffing to the Telecommunications and IT industries.
Jeff Wingo, President and CEO of ICG stated, “through our reseller relationship with One-to-One Service.com ICG will be able to help clients integrate the on-line service center capabilities with their existing customer care systems. We believe One-to-One Service.com’s iService® Customer Interaction Suite can play a significant role in helping communications companies provide the highest levels of customer care in an increasingly competitive environment while leveraging the communication channel that is most expedient to the customer,” Wingo explained.
President and CEO of One-to-One Service.com Scott Whitsitt said, “Technology is an important part of providing quality customer service. Our solutions provide world-class contact center functionality and are powered by the Qwest Communications global voice and data network. This enables us to deliver a high quality, cost effective product that streamlines the customer interaction process”. Whitsitt went on to say, “The Intercon Group and One-to-One Service.com have extensive Telecommunications industry experience and share the same commitment to providing customer-focused solutions that enhance the client’s ability to expand market-share. This makes us ideal partners”.
About The Intercon Group, Inc.
The Intercon Group, Inc. (ICG) was founded in 1996 in response to the growing demand for highly qualified individuals to support the staffing needs of the Telecommunications and IT industries. Based in Illinois, ICG serves clients regionally, nationally and internationally by providing professional consulting resources, recruiting services, placement and project outsourcing. ICG clients include: Fortune 500 companies, telecommunications service providers, customer care and billing vendors, system integrators and internet/e-business companies. Contact The Intercon Group, Inc. at www.intercon-group.com, 888.933.8081, 217.586.6226, or email at
info@intercon-group.com.
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121