FOR IMMEDIATE RELEASE
September 15, 2001
One-to-One Service.com Releases New CRM Tool that includes Knowledge Management tool (KMS)
Customers today expect immediate service, yet most companies take an average of five days to respond to information requests on their web site. One-to-One Service.com announced a new online knowledge management tool that provides instant answers to their questions and drastically reduces contact center costs.
iService® Knowledge Management System (KMS), unlike more costly offerings from other providers, can be installed within a matter of hours, requiring no additional software or hardware. Basic service starts as low as $250 per month, as compared with a required investment of $70,000 for similar products from other providers.
One-to-One Service.com provides the service in a hosted environment so it can be quickly and easily implemented. Installation is as simple as placing an icon on the client’s website. Scott Whitsitt, president and CEO of One-to-One Service.com said, “ KMS will reduce staffing requirements for contact centers and will allow them to manage workflow more effectively.” He also added it would allow the CSRs more time to handle complex questions, which could result in a reduction in the cost of service and support by as much as 80%.
Whitsitt also pointed out that even larger companies do not have the additional staff to implement a complex knowledge management system, with many facing a backlog of IT projects. “We have made it easy for any size company to have instant response for their web site visitors, with a growing, dynamic knowledge base of information.”
KMS can be utilized as a stand-alone application on any web site or can be obtained as part of the total iService® Customer Interaction Suite of products offered by One-to-One Service.com. The company offers a complete contact center solution that supports all communication channels including telephone, text-chat, web collaboration, VoIP, email, fax and voice mail. iService® CRM provides a complete view of the customer for each agent. iService® University allows users to learn the applications at their own pace in a web based eLearning environment.
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121