One-to-One Service.com launches iServiceUniversity.comChampaign, IL, July 5, 2001 - One-to-One Service.com has launched an eLearning portal, iService University, to support its comprehensive suite of customer relationship management solutions. The initial launch was built for CosmoCall Universe™, CosmoCom’s all-IP call center platform. Future courses will be added for other iService modules, including iService CRM and iService KMS. CosmoCall Universe™ connects businesses and customers worldwide in multimedia sessions via the Internet and the telephone, and also manages email and voice messages, all in one unified platform.
One-to-One Service.com’s initial release of the CosmoCall Universe™ eLearning component trains customer service agents to use CosmoCall Universe™ to deliver cross-channel customer service. The eLearning platform consists of 22 modular introductions with video tutorials and practice lessons for each module. Upon completion of the course, students are ready to use CosmoCall Universe™ for any customer-focused organization. To visit iService University, go to http://www.iServiceUniversity.com.
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121