One-to-One Service.com Builds eBusiness for Grower Direct RosesChampaign, IL, June 1, 2001 - One-to-One Service.com has built an eBusiness for Grower Direct Roses, an online florist (http://www.gdroses.com) that specializes in the delivery of fresh-cut roses to any location in the continental United States. Roses for the company are grown at its farms in Ecuador, shipped to the United States, and prepared for distribution nationally.
One-to-One Service.com built an e-commerce web site that provided the customer with an easy to navigate shopping experience. The application was built upon a SQL 2000 database and designed to easily scale as the business grows. The new site provides delivery status to the user, credit card processing, a gift certificate process, and FedEx shipping system integration. The administrative tools included account management with inventory reporting and delivery status information. built the web site for Grower Direct Roses and maintains it via 24/7 technical support.
Behind the scenes, the site was designed with login security that supports multiple access levels. The application is self-diagnostic and automatically notifies One-to-One Service.com via email whenever processing exceptions occur. The solution was built using Java, JSP, SQL 2000 and ASP. Grower Direct Roses staff can change various aspects of the web site, including site content, through a convenient interface without costly programming.
The site opened for business in May, and accepted several thousand orders over a two day period for Mother's Day.
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121