CosmoCom’s All-IP Call Center Provides Foundation for New CRM Services from One-to-One Service.comMELVILLE, NY, April 25, 2001 - CosmoCom, Inc., the leading provider of new generation call center platforms, announced today that One-to-One Service.com has successfully deployed CosmoCom’s all-IP call center, CosmoCall Universe™, and will use it to offer Web-enabled, multimedia customer contact services to clients such as Zurich American Insurance and other customer-focused organizations.
"CosmoCom’s pure IP technology is the ideal foundation for the outsourced call center and will help us compete in many new vertical markets," said Scott Whitsitt, CEO, One-to-One Service.com. "CosmoCom helped us install a carrier-class call center using one set of business rules administered over our existing IP network, speeding our time to market and sparing us the expense of a major hardware installation. CosmoCall Universe’s virtual agent capability will also help us hire and manage a highly qualified staff of call center telecommuters located throughout the U.S."
One-to-One Service.com helps organizations implement world-class eService and eMarketing solutions that build strong customer relationships online. The company recently installed CosmoCall Universe in its data center in Columbus, Ohio, and will remotely administer the service from its headquarters in Champaign, Ill. In addition to offering a virtual call center service through its ASP business, One-to-One Service.com is now a full service VAR for CosmoCall Universe.
"Service providers need the flexibility and reach of an all-IP call center, and we've built ours from the ground up to handle industrial strength traffic and the unique demands of global businesses,” said Erik Laurence, CosmoCom’s Vice President of Business Development. “Call centers have become a crucial part of the CRM equation, and companies like One-to-One Service.com are in the perfect position to bundle call centers with other services to capture additional business."
CosmoCom’s call center platform, CosmoCall Universe, connects businesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages email and voice messages, all in a single, unified platform. CosmoCall Universe’s all-IP architecture is designed for high capacity, high availability operation, and global distribution. CosmoCom’s multi-award-winning system is the only truly unified call center technology available today, and was designed for the mission-critical communication platform requirements of service providers and large enterprises.
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121