CEO Slated to Make Presentation on Internet Customer Service at San Francisco Conference in NovemberCHAMPAIGN, IL, Oct. 27, 2000 - Scott Whitsitt, president and CEO of One-to-One Service.com, will be a guest speaker at a San Francisco conference next month sponsored by The Strategic Research Institute. The two-day event -- How to Develop, Implement, and Manage Six Sigma Customer Relationship Management for Utilities and Energy Services Companies -- is scheduled for Wednesday and Thursday, November 29-30, 2000, at the Sheraton Fisherman’s Wharf in San Francisco.
Whitsitt will present “The Challenges of Customer Service on the Internet: Personalizing the Service Experience” on Thursday, November 30, at 9 a.m. “I am pleased and excited to be part of this cutting-edge conference,” Whitsitt said. “The utilities and energy services industries are huge providers of customer service. One-to-One Service.com can be instrumental in helping those companies learn how to manage their Internet customer relationships.”
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121