One-to-One Service.com Releases Computer-based Training Program for Mustang.com's Mustang Message CenterChampaign, IL, June 1, 2000 – One-to-One Service.com, a leading provider of eService and eMarketing solutions, announced today the release of a computer-based training program for Mustang.com's Mustang Message Center (MMC). MMC is a best of class email management solution that helps organizations deal with the increasing volume of inbound email received through their web sites. One-to-One Service.com is an authorized MMC service bureau and provides hosting services as well as training for the MMC platform.
“Training customer service representatives on new eCRM applications can be a serious challenge for today's contact center managers," said Joe Nuval, director of marketing for One-to-One Service.com. “The MMC Trainer is a CD-ROM based learning tool that allows MMC users to receive training on the MMC Agent interface in a very cost effective and convenient manner."
One-to-One Service.com's MMC Trainer provides these unique benefits:
- Fully interactive tutorials for all aspects of the MMC Agent
- Detailed explanations of the workflow associated with various business processes
- Access to chat room support sessions moderated by One-to-One Service.com subject matter experts
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121