One-to-One Service.com Announces Hosting and Services Agreement with Chicago Mercantile ExchangeChampaign, IL, March 15, 2000 – One-to-One Service.com announced today that it signed a software hosting and services agreement with the Chicago Mercantile Exchange (CME) to provide Mustang.com’s Mustang Message Center (MMC) email management solution. One-to-One Service.com will maintain the software, which will be delivered through its hosting network, and CME will use their staff to provide email responses. CME will utilize One-to-One Service.com’s proprietary iService® implementation methodology and computer-based training application to train personnel on the capabilities of MMC.
“We are excited about the opportunity to help the Chicago Mercantile Exchange implement a best of class email management solution and develop strong online relationships with its customers and members,” said Scott Whitsitt, President and CEO of One-to-One Service.com. “Although we considered several eCRM platforms, Mustang.com’s Internet Message Center was clearly the best choice given the nature of their customer interactions.”
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121