One-to-One Service.com Releases iQuiz™, a Software Application and Solution for Online Testing of Call Center RepsChampaign, IL, January 4, 2000 -- One-to-One Service.com today announced the commercial release of their iQuiz™ software application and skills assessment solution. iQuiz is a web-based solution that delivers testing over the Internet and leverages a network of English grammar professionals to evaluate individual writing samples. "As organizations begin to web-enable their call centers they are finding that their best agents on the telephone are not necessarily good at providing written responses to email inquiries or online chat," said Scott Whitsitt, One-to-One Service.com President and CEO. "iQuiz is the only solution that combines online testing with a network of English grammar professionals to provide a complete assessment of each call center representative." iQuiz and its database of over 1200 questions can be implemented within hours through One-to-One Service.com's hosting network. The system allows organizations to evaluate 100's and even 1,000's of personnel within days at a cost of less than $30 per person. Sample tests are available at http://iquiz.1to1service.com.
About One-to-One Service.comOne-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at www.1to1service.com.
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iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.
For more information contact:
Scott Whitsitt
One-to-One Service.com
(217) 398-6245, ext. 121