To learn how iService can help your organization,
call 217-903-4458 or email us at sales@1to1service.com.

Tel: 217-398-MAIL(6245)
Fax: 866-557-2545

Products—Needs Checklist

How well do you interact?

Your customers expect quick answers to their questions and need access to information 24x7. Most consumers expect a response to their inquiries within a few hours and want the ability to perform self-service when it fits their schedule. Traditional FAQs fall short of customer expectations because they become out of date shortly after they're published.

If your organization fits the profile below, you need iService.

You receive email inquiries at generic addresses, such as info@domain.com.

More than one person needs to respond to customer email, and you have no automated process for routing inquiries to staff.

Using pre-written response templates for customer inquiries would make you more efficient.

You don't have a central archive of customer interaction history that includes email and telephone conversations.

You use more than one system to manage customer information, self-help, trouble tickets, and email routing.

Your FAQs can't be updated without the help of IT staff or web developers.

Your customers would benefit from a support portal where they could ask questions, check answers, and manage their contact information.

Your organization would benefit from an easy to use and web accessible contact management system.