  
|
Products—Knowledge BaseCustomer self-service is good for your customers, and it's good for you. With the iService knowledge management solution you can reduce the number of incoming inquiries, while simultaneously improving your customer's service experience. The iService Find Answers portal provides an easy to use interface for creating and managing content that frees you from your IT staff that manages your website content. No HTML coding knowledge is necessary, and the intuitive web-based interface is available wherever you have a browser and an internet connection. If you're using iService email response, the knowledge base leverages the question taxonomy you create for your message queues. This proven method for categorizing content helps your agents and customers find their answers with minimal effort.
|
    
|
||||||
Simple and Intuitive InterfaceThe most sophisticated applications are useless if not adopted by your team. The iService interface is so intuitive that you'll be generating relevant content in minutes. Multiple Content ViewsNot all content is created equal. Some of your content will be relevant only to agents, while other information will be pushed out to the public. iService allows you to keep entire topics private, or to restrict access to specific content within public topics. Leverage Your Taxonomy as Well as SearchSearching for content is useful, but often times the knowledge built into your categorization is all that's needed. The iService Find Answers portal leverages both techniques to ensure your users find what they need. Easily Customized via CSSYou can easily customize the look and feel of your knowledge base, including amount of information displayed, using a standard Cascading Style Sheet. Full Subscription ManagementYour users can subscribe to articles within the knowledge base and receive updates when new information is available. You have issues with the new version of IE? Create a KB article and allow your customers to subscribe. As soon as an update is available they can all be instantly notified.
|
||||||||
