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iServiceDocumentation—User

This page contains the current documentation for users along with the helpful training tutorials for iService4. If you have questions about using iService we suggest that you start by checking with your local iService administrator.

Most documentation is in .PDF format. If you need the free Adobe Acrobat Reader, click the link below.
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iService4 User Guides

iService User Guide Version 4.13
Agent Quick Start Guide
Outbound Email Marketing with iCentives

iService User Tutorials

Responding to messages

This demonstration shows three ways to respond to customer inquiries. Two of the options are based on receiving an agent notification, and the third option illustrates the typical response process within the iService web interface.

View the Responding to Messages Demo

For a complete set of video tutorials, visit the iService Help site here.

Schedule A Live Demo
View an Online Demo
Download Data Sheet