One-to-One Service.com has been a pioneer within the Internet support space
since 1997. As one of the first companies to provide outsourced customer service
using a complete at-home staffing model, we've learned quite a bit about
leveraging the Internet to provide world-class service. The vision for iService
was derived from these years of delivering multi-channel web-based support.
Eliminate The Cost of Complexity
We believe that
complexity adds a cost that is difficult for most help desk and contact center
personnel to justify. By learning from best practices and listening to our
customers, we've created a customer interaction solution that includes what
people have told us are the best attributes. And we left out what tends to
frustrate most users ... complexity. The result is an application that can be
deployed quickly, requires a low learning curve, yet scales to manage a very
high level of customer inquiries and can be used across the entire enterprise.
Enterprise Architecture
With its multi-business segment architecture, you can deploy various
configurations of iService to support the unique needs of each department within your organization.
You have the freedom for separate
configurations for the contact center, human resources, IT compliance, and any
other group that interacts with customers ... internal or external to the
organization. A single view of your customer requires
including your entire enterprise in the process. iService makes it easy to do
just that.
On-Demand or On-Premise
iService was designed to support both the Software as a Service model and
on-premise deployment. You can even start with a hosted solution and eventually
acquire the license and take the whole thing in-house with minimal effort.
