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Products—Reports and Business IntelligenceIT leaders face new challenges every day – from managing user requirements and operational needs to the burden of IT compliance. Developing a strong IT general controls environment can help your IT shop deliver services with quality, but there is overhead associated with these controls. What if you could enhance the quality of your control processes and reduce the amount of overhead on your staff at the same time? Working with IT Compliance Experts (www.ITComplianceExperts.com), we've refined many of these cumbersome processes and integrated them into a preconfigured version of iService. Based on years of experience performing IT general controls and compliance audits, the IT Compliance Edition incorporates key areas that consume IT resources and are well-suited for automation. |
    
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The iService IT Compliance solution includes the following features: Document key control points for application developmentYou can use iService to manage the software development and maintenance process, obtaining authorizations throughout the development lifecycle. Since iService is built upon an email management application, you can leverage email for approvals (request, user acceptance testing, etc.) with minimal end-user push-back. Document key operational eventsOperational events, such as backup completion, can be configured to generate iService tickets directly or via email. These tickets can be quickly resolved and provide an audit trail for your IT compliance process. Automate security event managementThrough integration with monitoring software (e.g., EventSentry), tickets can be automatically created in iService for important security events. These events can trigger staff notifications, and pre-written follow up responses are available for documenting your resolution. Archive all control activities within a singled systemAll activities, including all email correspondence, are archived within the iService database for compliance purposes.
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