About Us

One-to-One Service.com is a leading provider of web-based email response management and workflow software (iService®) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, provides a powerful self-help web site, and captures a complete history of every customer interaction whether online or offline. When combined with our eMarketing solution (iCentives®), you will begin to turn each customer interaction into a new business opportunity.

Agents can handle larger workloads, proactively contact customers, and create work order tickets. Supervisors can monitor activity in real-time and ensure quality service is delivered. These capabilities can be delivered as a service through our ASP model, or in-house through a perpetual license. Our data center is co-located with multiple tier 1 network providers, which ensures scalability and reliability.

iService is available as an on-demand or on-premise solution and is easily customizable to integrate with your existing web site. The user interface is intuitive with a very low agent learning curve. The skills-based routing, advanced message filtering, and extensive CRM capabilities make it an ideal solution for contact centers that deliver email support.

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry.