The iService IT Compliance solution includes the following features:
Document key control points for application development
You can use iService to manage the software development and maintenance process, obtaining authorizations throughout the development lifecycle. Since iService is built upon an email management application, you can leverage email for approvals (request, user acceptance testing, etc.) with minimal end-user push-back.
Document key operational events
Operational events, such as backup completion, can be configured to generate iService tickets directly or via email. These tickets can be quickly resolved and provide an audit trail for your IT compliance process.
Automate security event management
Through integration with monitoring software (e.g., EventSentry), tickets can be automatically created in iService for important security events. These events can trigger staff notifications, and pre-written follow up responses are available for documenting your resolution.
Archive all control activities within a single system
All activities, including all email correspondence, are archived within the iService database for compliance purposes.