Users of the iService OnDemand system are prohibited from sending SPAM, or unsolicited commercial email, through the iService system. The federal anti-spam law went into effect on January 1st, 2004 and preempts all state laws. The law is specific about requirements to send commercial email and empowers the federal government to enforce the law. It is the responsibility of iService OnDemand users to ensure compliance with the provisions and requirements of all applicable laws, which include the following:
- CAN-Spam Act of 2003
- All FCC rules and regulations - see www.fcc.gov
- All FTC rules and regulations - see www.ftc.gov
- The Digital Millennium Copyright Act of 1998
- The Children's Online Privacy Protection Act
- TCPA of 1991 (regarding, among other items, unsolicited facsimile traffic)
Unsubscribe Links – iService provides an instant unsubscribe link that will immediately remove a contact from their mailing list, and add them into an Opt-Out list preventing further email from that list.
Subscriber List Management – The iService My Account page includes a Subscriptions tab that allows contacts to manage their list subscriptions. This page includes all publicly available lists on which the contact is subscribed.
SPF Records – All iService OnDemand users must set their company’s SPF records to take responsibility for email delivered by One-to-One Service.com on their behalf.
Mailbox “From” and “Reply-to” Address – All customers must use reply-to addresses that are owned by their organization.
Domain Key Identified Email (DKIM) – All iService OnDemand users must utilize the DKIM keys provided by One-to-One Service.com to authenticate mail delivered through the iService system.
Anti-Spam Investigation and Monitoring
One-to-One Service.com, Inc. investigates all reports of abuse that are submitted to email@example.com. Any customer found to be using iService OnDemand to distribute SPAM will be immediately restricted from using its outbound email capabilities.
If you believe you have received unsolicited commercial email from an iService OnDemand user, notify One-to-One Service.com, Inc. immediately at firstname.lastname@example.org. Please include the following in your notification.
- Forward the unwanted email to us at email@example.com. If possible, include the full headers from the unwanted email.
- Add any additional information that will help us investigate and resolve the problem. Tell us why you believe the message is unsolicited, and whether you have conducted business with the sender in the past.
You will receive an automated response from us when we receive your notification, and you will receive a personal email from us when we complete our investigation.
Violation of this Policy and Blacklisting
Abuse of the iService OnDemand system may result in the IP addresses of the email servers used by iService OnDemand appearing on blacklists. These lists are used by anti-spam services to identify sources of unsolicited commercial email, and may result in the inability to deliver legitimate email to your contacts. We monitor these blacklists for our IP addresses, and in the event our servers are added we investigate the reasons why. If our IP addresses are blocked as a result of email sent by an iService OnDemand user, that user’s right to use the iService OnDemand system may be immediately restricted.